poku Privacy Policy
At poku, we are committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and store it, and what rights you have as a poku user based in Bangladesh.
Our Commitments
Privacy At a Glance
The following cards summarise the core principles that guide how poku handles your personal data. The full legal text is in the sections below.
Data Security First
All data transmitted between your device and poku's servers is protected by 256-bit SSL encryption. Sensitive account information is stored using industry-standard hashing and encryption at rest.
We Never Sell Your Data
poku does not sell, rent, or trade your personal information to any unaffiliated third party for marketing or commercial purposes. Your data is used solely to operate and improve our services.
You Control Your Data
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timeframes described in this policy.
Minimal Data Collection
poku collects only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with anti-money-laundering obligations. We do not collect data beyond what is needed.
Transparent Cookie Use
poku uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse platform usage. This policy explains each category of cookie and how you can manage them.
Opt-Out of Marketing
If you have consented to receiving promotional communications from poku, you may withdraw that consent at any time by contacting support@poku.pro or using the unsubscribe link in any marketing email. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.
1 Introduction
poku ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform accessible at https://poku.pro. We are committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the poku platform, including all players based across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
This Privacy Policy ("Policy") describes:
- What categories of personal data poku collects and processes;
- The purposes for which that data is used;
- The legal basis on which we rely to process your data;
- With whom we share your data and under what circumstances;
- How long we retain your data;
- The rights you have in relation to your personal data and how to exercise them.
By registering an account with poku or by continuing to use our platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with any part of this Policy, you should cease using the poku platform and may request account closure by contacting us at support@poku.pro.
2 Data We Collect
poku collects personal data across several categories. We only collect data that is necessary, relevant, and adequate for the specific purpose for which it is collected. The categories of personal data we may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, National ID number, passport number | Account registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Account communication, support, and marketing (with consent) |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction history | Processing deposits, withdrawals, and AML compliance |
| Technical Data | IP address, browser type, device identifiers, operating system, session timestamps | Platform security, fraud prevention, and service improvement |
| Usage Data | Game history, bet amounts, session duration, pages visited, features used | Personalisation, responsible gaming monitoring, and analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, and quality improvement |
| Marketing Preferences | Opted-in/out status for email promotions, preferred communication channels | Sending relevant promotional communications with your consent |
We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless you voluntarily disclose such information in the context of a responsible gaming self-referral or support interaction, in which case it is used solely to provide the assistance you have requested.
3 How We Collect Your Data
poku collects personal data through the following channels:
- Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or responding to a survey.
- Automated technologies: As you navigate and interact with our platform, we automatically collect Technical Data and Usage Data through cookies, web beacons, log files, and similar tracking technologies. See Section 7 for full details on cookies.
- Third-party sources: We may receive personal data about you from identity verification providers (KYC/AML partners), payment processing providers (bKash, Nagad, Rocket, Upay, and bank partners), fraud prevention agencies, and game providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi, Hacksaw Gaming) where relevant to your account activity.
- Publicly available sources: In limited circumstances, and exclusively for the purpose of verifying your identity or investigating suspected fraud, poku may consult publicly available databases or records.
4 How We Use Your Data
poku uses your personal data for the following specific purposes:
- Account management: To register, authenticate, and maintain your poku account, and to ensure only one account exists per individual.
- Identity verification (KYC): To verify your identity and age (21+) in compliance with anti-money-laundering (AML) obligations before processing withdrawal requests.
- Processing transactions: To credit deposits to your wallet, process withdrawal requests to your registered payment method, and maintain accurate financial records.
- Customer support: To respond to your enquiries, process complaints, and resolve disputes efficiently.
- Platform security and fraud prevention: To monitor for suspicious activity, investigate potential breaches of our Terms & Conditions, prevent unauthorised account access, and protect the integrity of the platform.
- Responsible gaming: To monitor your gaming patterns and, where our systems detect indicators of problem gambling, to contact you with information about our responsible gaming tools and self-exclusion options. This is done in your best interests.
- Service improvement and analytics: To understand how players use the platform, identify technical issues, and improve the overall user experience for players across Bangladesh.
- Marketing communications (with consent only): To send you relevant promotional offers, bonus notifications, and event-based communications (such as BPL season promotions, Eid offers, or Pohela Boishakh bonuses) where you have explicitly opted in to receive such communications.
- Legal and regulatory compliance: To fulfil our obligations under applicable law, respond to lawful requests from competent authorities, and maintain records as required by AML and financial crime prevention regulations.
poku will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.
5 Legal Basis for Processing
poku processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing that is necessary to perform our contract with you — including account management, transaction processing, KYC verification, and customer support.
- Legitimate interests: Processing that is necessary for poku's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service analytics, provided those interests are not overridden by your privacy rights.
- Legal obligation: Processing that is required to comply with applicable legal and regulatory obligations, including AML/KYC requirements and responses to lawful authority requests.
- Consent: Processing that relies on your freely given, specific, informed, and unambiguous consent — in particular, sending you marketing communications. You may withdraw your consent at any time without detriment to your account status.
6 Sharing Your Data
poku does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly to the extent necessary:
- KYC and identity verification providers: Third-party providers who assist us in verifying your identity, age, and documents. These providers are contractually bound to use your data only for verification purposes.
- Payment service providers: Including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, to the extent required to process your deposits and withdrawals.
- Game providers: Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi, and Hacksaw Gaming may receive limited technical and account data (such as a hashed player identifier and currency) necessary to deliver game functionality. They do not receive your full identity data.
- Fraud prevention and security agencies: Third-party services that help us identify and prevent fraudulent activity, bot usage, and platform abuse.
- Legal and regulatory authorities: Where poku is required by law, court order, or regulatory instruction to disclose personal data to a competent authority. poku will notify you of such a disclosure where legally permitted to do so.
- Professional advisers: Lawyers, auditors, and accountants who provide professional services to poku, under binding confidentiality obligations.
7 Cookies & Tracking Technologies
poku uses cookies and similar tracking technologies (collectively "cookies") to provide, operate, and improve our platform. The following table summarises the categories of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, remember your account state, and enable core platform functionality. These cannot be disabled without breaking the service. | Session / up to 30 days |
| Functional | Remember your language and display preferences, last-visited game category, and responsible gaming tool settings. | Up to 12 months |
| Analytics | Collect anonymised data about how players navigate the platform, which pages receive the most traffic, and where technical errors occur, to help us improve the product. | Up to 24 months |
| Security | Detect suspicious activity, bot traffic, and potential fraud by analysing behavioural signals during your session. | Session / up to 7 days |
poku does not use third-party advertising or tracking cookies to serve behavioural advertising on other websites. You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will affect platform functionality.
8 Data Retention
poku retains your personal data for as long as your account is active and for such further periods as may be required by applicable law or legitimate business necessity. The following retention periods apply:
- Account and identity data: Retained for the duration of your account plus a minimum of 5 years after account closure, to comply with AML record-keeping obligations.
- Transaction and financial data: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial crime prevention requirements.
- KYC verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
- Customer support communications: Retained for 3 years from the date of the last support interaction, to assist with dispute resolution and quality improvement.
- Usage and analytics data: Retained in anonymised or aggregated form for up to 3 years for platform analytics purposes.
- Marketing consent records: Retained for the duration of your marketing consent plus 3 years, to demonstrate compliance with consent obligations.
Where personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, poku will securely delete or anonymise the data.
9 Data Security
poku implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your browser or app and our servers.
- Encryption at rest for all sensitive data stored in our databases, including KYC documents and financial records.
- Access controls: Personal data is accessible only to poku staff and authorised third parties who have a legitimate need to access it for the purposes described in this Policy. Access is governed by role-based permissions and audit logging.
- Regular security audits and penetration testing conducted by independent security professionals.
- Incident response procedures: In the event of a personal data breach that poses a risk to your rights and freedoms, poku will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.
10 Your Rights
As a poku user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@poku.pro with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.
- Right of access: You have the right to request a copy of the personal data poku holds about you, together with information about how it is used and with whom it is shared.
- Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain account details directly through your account settings.
- Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interests grounds. This right is subject to legal retention obligations — poku cannot delete data that it is legally required to keep.
- Right to restrict processing: You may request that poku restricts the processing of your personal data in certain circumstances, for example while a rectification request is being investigated.
- Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to processing of your personal data on the basis of legitimate interests, including profiling. You also have an unconditional right to object to your data being used for direct marketing at any time.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
11 Children & Minors
The poku platform is strictly intended for adults aged 21 years and above. poku does not knowingly collect, process, or store personal data of individuals under the age of 21.
During registration, users are required to confirm that they are 21 or older, and our KYC process verifies age using government-issued identification documents. If poku discovers or is notified that personal data has been collected from a person under the age of 21, we will take immediate steps to suspend the associated account and delete the data in question.
If you are a parent or guardian and believe that your child may have accessed or registered on the poku platform, please contact us immediately at support@poku.pro so that we can investigate and take appropriate action.
We strongly recommend that parents and guardians use parental control software to restrict access to gambling websites on devices that may be used by minors.
12 Third-Party Links
The poku platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) whose services are integrated within our platform environment. The poku platform does not contain outbound hyperlinks to external third-party websites.
Game content delivered through our integrated game providers operates within the poku platform environment. However, each game provider operates under its own privacy and data handling practices in respect of technical data generated within game sessions. poku ensures that all integrated providers are bound by data processing agreements consistent with the principles of this Policy.
poku is not responsible for the privacy practices of any third party whose products or services you may access independently outside of the poku platform.
13 Changes to This Policy
poku reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered users by email to the address on file and by posting a prominent notice on the poku website, at least 7 days before the revised Policy takes effect — except where a shorter notice period is required by applicable law.
The "Last Revised" date at the top of this document will always reflect the date of the most recent update. We encourage you to review this Policy periodically to stay informed about how poku protects your personal data.
Your continued use of the poku platform following notification of a Policy change constitutes your acceptance of the revised Policy. If you do not accept the updated Policy, please cease using the platform and contact us at support@poku.pro to request account closure.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data poku holds about you, please contact our support team using the details below:
- Email: support@poku.pro (plain text — not a clickable link)
- Subject line for data rights requests: "Data Rights Request — [Your Registered Name]"
- Response time: Within 30 days for formal data rights requests; within 1–3 business days for general privacy enquiries.
- Language: All formal correspondence must be submitted in English.
For concerns related to responsible gaming, self-exclusion, or gambling-related harm, please visit our Responsible Gaming page at https://poku.pro/responsible-gaming for specific guidance and support resources.
Continue Exploring
Ready to Play Responsibly?
Now that you know how poku protects your data, explore our games, review our FAQ for quick answers, or visit our Responsible Gaming page for player protection tools. 21+ only.
For players aged 21 and above only. Gambling involves financial risk. Please gamble responsibly.