Player Protection

Gaming Should Always
Stay Fun & Safe

poku believes that gambling is a form of entertainment — not a way to earn money or solve financial problems. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control of their gaming activity at all times.

21+ Only Deposit Limits Time-Out Tools Self-Exclusion 24/7 Support
Safe Platform

SSL-secured and fair-play certified gaming environment

Age Verified

Strict 21+ verification before any real-money gameplay

Spend Controls

Deposit and loss limits that you set and we enforce

Help Available

Support and self-exclusion options available any time

Player Protection Tools

Take Control of Your Gaming Experience

poku provides a comprehensive set of responsible gaming tools that are available to every registered player across Bangladesh. You are always in control — and our team is always here to help.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your poku account. Once the limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when you reduce them and can only be increased after a 7-day cooling-off period.

Loss Limits

Define the maximum net loss you are comfortable with over a set time period. poku will automatically restrict further betting activity once your loss threshold is reached. This tool is especially effective for players who want to keep their entertainment budget firmly under control.

Session Time Limits

Choose how long each gaming session can last before poku notifies you and, if you wish, automatically logs you out. Regular session reminders at 30-minute intervals are available by default. Research consistently shows that time reminders help players make more mindful decisions during play.

Time-Out / Cool-Off

If you need a short break from gaming, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended — you cannot log in, place bets, or make deposits. Your account and balance are preserved and accessible again when the period ends.

Self-Exclusion

For players who feel that gambling is negatively affecting their life, poku offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is a firm commitment — once activated, it cannot be reversed before the minimum period expires. To request self-exclusion, contact support@poku.pro.

Reality Checks

poku can display periodic on-screen messages showing you how long you have been playing and your net position for the session. These reality checks are a gentle but effective nudge to pause, reflect, and decide whether you want to continue playing or step away for a while.

All responsible gaming tools are accessible through your account settings panel after logging in. If you have difficulty locating any of these tools, contact our support team at support@poku.pro and we will assist you immediately. All tool requests are processed within 24 hours — reductions and restrictions take effect straight away.

Know the Signs

Recognising Problem Gambling

Problem gambling can affect anyone regardless of income, background, or experience level. The earlier the signs are recognised, the easier it is to seek help and regain control. poku encourages all players in Bangladesh to check in with themselves regularly and be honest about their relationship with gambling.

If you recognise several of the warning signs listed here in your own behaviour, we strongly encourage you to use our self-exclusion or time-out tools and to reach out for professional support. Early intervention makes a real difference.

If gambling is causing you financial hardship, relationship difficulties, or mental health problems, please contact us at support@poku.pro or seek help from a qualified counselling service in Bangladesh immediately.
1
Chasing Losses

Continuing to gamble — or increasing bet sizes — in an attempt to win back money that has already been lost. This is one of the most common and most dangerous patterns in problem gambling.

2
Gambling Beyond Your Means

Spending money on gambling that was intended for essential living costs such as rent, food, utility bills, or family expenses. Using credit, loans, or borrowing from friends to fund gambling activity.

3
Inability to Stop

Feeling unable to stop gambling even when you want to, or continuing to play far longer than you had originally intended despite repeated attempts to quit or cut back.

4
Preoccupation with Gambling

Spending a significant portion of your day thinking about past gambling sessions, planning future bets, or looking for ways to fund your next gaming session — even when not actively playing.

5
Hiding Gambling Activity

Concealing the amount of time or money you spend gambling from family members, friends, or colleagues. Feeling guilt, shame, or anxiety about your gambling behaviour.

6
Neglecting Responsibilities

Missing work commitments, neglecting family obligations, or withdrawing from social activities and relationships because of gambling. Gambling is interfering with daily functioning and wellbeing.

Self-Assessment

Ask Yourself These Questions

The following self-assessment checklist is based on widely recognised responsible gaming guidelines. Read each statement carefully and reflect honestly on whether it applies to you over the past 30 days. This is not a diagnostic tool — it is a personal reflection exercise to help you evaluate your relationship with gambling.

If you find yourself answering "yes" to three or more of these statements, we recommend speaking to a professional counsellor and making use of poku's responsible gaming tools — including our time-out and self-exclusion features — without delay.

You are not alone. Millions of people around the world experience gambling-related difficulties. Recognising the problem is the most important first step. poku's support team is available 24/7 to point you toward the right resources.
Responsible Gaming Self-Check

Have you ever spent more money on gambling than you originally intended to in a single session?

Have you gambled with money that was set aside for household expenses, bills, or essential needs?

Have you tried to win back money you lost by continuing to play or placing larger bets?

Do you find it difficult to stop gambling once you have started, even when you intend to stop?

Have you concealed your gambling activity or the amount you spend from someone close to you?

Has gambling negatively affected your mood, relationships, work performance, or physical health?

Have you borrowed money, sold possessions, or taken financial risks specifically to fund gambling?

Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?

This checklist is for personal reflection only and does not constitute a clinical assessment. If you are concerned about your gambling behaviour, please contact a qualified professional.

Get Support

How to Request Help from poku

If you feel that gambling is becoming a problem for you or for someone you care about, poku makes it straightforward to access support and to activate protective measures on your account. Our team responds to all responsible gaming requests as a top priority.

All responsible gaming communications are handled with complete confidentiality. Requesting help will not result in any punitive action on your account — it is always the right decision, and we are proud to support our players through it.

1
Contact Support

Send an email to support@poku.pro with the subject line "Responsible Gaming Request". Include your registered username and clearly state what you need — whether that is a deposit limit, a time-out, or full self-exclusion. You may also reach us through the live chat feature inside your account dashboard.

2
Identity Confirmation

For account security and to ensure we action the correct account, our team will verify your identity using the details on file. This step is completed quickly and confidentially. You will not be asked to provide additional documents unless your account has not yet been fully KYC-verified.

3
Immediate Action

Once your identity is confirmed, the requested restriction or exclusion is applied to your account without delay. Deposit and loss limit reductions take effect immediately. Time-out and self-exclusion features are activated within a maximum of 24 hours of your confirmed request — typically much faster.

4
Ongoing Support & Resources

Our team can also provide you with information about professional counselling services and helplines available in Bangladesh. We will follow up with you at the end of any self-imposed time-out to ensure you are doing well before any restrictions are lifted on your account.

21+

Strictly for Adults Aged 21 and Above

poku is an adults-only platform. All players must be at least 21 years of age to register an account, make a deposit, or participate in any real-money gaming activity. During the registration process, every new player is required to confirm that they meet this age requirement. Our KYC verification process subsequently checks government-issued identification to confirm the player's date of birth before withdrawal requests are processed.

If poku discovers that a player is under the age of 21, the account will be suspended immediately, all funds will be withheld pending investigation, and the account will be permanently closed. We take underage gambling extremely seriously.

Government ID Required Under-21 Accounts Banned Parental Controls Recommended
For Parents & Guardians: If you believe a minor in your household may have accessed the poku platform, contact us immediately at support@poku.pro. We recommend using reputable parental control software to block access to gambling websites on shared or family devices.
Player Education: poku actively promotes awareness of responsible gaming practices. We encourage all players to treat gambling as a form of paid entertainment with a defined budget — not as a source of income or a financial strategy. Never gamble more than you can comfortably afford to lose.

Explore poku Safely

Play Within Your Limits

poku is designed for entertainment. Set your limits, stay in control, and enjoy our full range of games and sports betting options responsibly. 21+ only.

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For players aged 21 and above only. Gambling involves financial risk. Please gamble responsibly.