poku Terms & Conditions

1 Acceptance of Terms

By accessing, registering on, or using any part of the poku platform available at https://poku.pro ("poku", "the Platform", "we", "us", or "our"), you ("the User", "Player", or "you") confirm that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease all use of the poku platform. Continued use of any poku service constitutes unconditional acceptance of the Terms as they stand at the time of use.

These Terms constitute the entire agreement between you and poku in relation to your use of the Platform and supersede all prior communications, representations, or agreements, whether oral or written, relating to the subject matter herein.

2 Eligibility

To register and use the poku platform, you must satisfy all of the following eligibility criteria at the time of registration and at all subsequent times during which your account remains active:

• You are at least 21 years of age. poku strictly enforces the minimum age requirement and conducts age verification checks. Registering while under 21 is a breach of these Terms.
• You are a natural person and not acting on behalf of a legal entity, corporation, or other organised body for the purpose of gambling.
• You are accessing the Platform from a jurisdiction in which online gaming is not prohibited by applicable local law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.
• You are not self-excluded from any gambling platform, including poku's own self-exclusion register. If you have previously self-excluded, you must not attempt to register a new account.
• You are not acting as an agent for, or on behalf of, any other person for the purpose of placing bets or wagering on the Platform.
• You are not a current employee, contractor, director, or immediate family member of a person who is employed by or associated with poku or any of its affiliated game providers.

poku reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified in the request may result in account suspension and withholding of withdrawals pending verification.

3 Account Registration

Each individual may hold one (1) account only on the poku platform. The creation of multiple accounts by a single individual — whether using the same or different personal details, payment methods, or device identifiers — is strictly prohibited and constitutes grounds for immediate account suspension.

When registering your account, you agree to provide accurate, truthful, and complete information. You must promptly update your account information if any details change. poku shall bear no liability for losses arising from your failure to maintain accurate account information.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:

• Choose a strong, unique password and not share it with any third party.
• Log out of your account at the end of each session, particularly when using a shared or public device.
• Notify poku support immediately at support@poku.pro if you suspect any unauthorised access to your account.

poku shall not be liable for any loss or damage arising from your failure to comply with this security obligation. Any activity conducted through your account prior to you notifying poku of a security breach shall be deemed authorised by you.

Account Verification: poku applies a Know Your Customer ("KYC") process to all accounts before processing withdrawals. Verification documents typically required include a government-issued photo identification (National ID card, passport, or driving licence) and proof of address. Additional documentation may be requested at poku's discretion.

4 Deposits & Withdrawals

All financial transactions on poku are processed in Bangladeshi Taka (BDT / ৳). poku supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank.

Deposits:

• The minimum deposit amount is ৳500. Maximum deposit limits may apply and will be displayed in the cashier section of your account.
• Deposits via mobile financial services (bKash, Nagad, Rocket, Upay) are typically credited to your poku wallet within 30 seconds of successful payment confirmation.
• poku does not charge any fee on deposits from its side. Standard transaction charges applied by your chosen payment provider may apply independently.
• Only payment methods registered in your own name may be used. Third-party deposits are prohibited and may result in account suspension and forfeiture of associated funds.

Withdrawals:

• The minimum withdrawal amount is ৳1,000. Maximum withdrawal limits per transaction and per day are displayed in the cashier.
• Withdrawals may only be processed to the same payment method used for the qualifying deposit, to the extent technically possible, for anti-fraud and anti-money-laundering purposes.
• KYC verification must be completed before any withdrawal is approved. poku reserves the right to delay or withhold withdrawals pending satisfactory completion of verification.
• Most withdrawals are processed within 30 minutes to 24 hours of approval, subject to your payment provider's processing times.
• Withdrawals from bonus balance are subject to the applicable wagering requirements being met in full prior to the withdrawal request.

5 Bonuses & Promotions

poku offers promotional bonuses from time to time, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions unless a specific promotion states otherwise:

• Wagering Requirements: Bonus funds must be wagered a specified number of times (the "playthrough requirement") before they become eligible for withdrawal. The applicable wagering requirement will be stated clearly in the promotion's terms.
• Eligible Games: Not all games contribute equally to wagering requirements. Slots typically contribute 100%; live casino, table games, and sports bets may contribute a lower percentage. Specific contribution rates are stated per promotion.
• Expiry: Bonuses that are not activated or wagered through within the stated validity period will be automatically removed from your account without compensation.
• One Bonus at a Time: Unless stated otherwise, only one bonus may be active at any time. Claiming a new bonus before completing an active bonus may result in the active bonus being forfeited.
• Abuse: Any attempt to abuse, exploit, or circumvent bonus conditions — including but not limited to low-risk hedging strategies, use of multiple accounts, or systematic exploitation of promotional mechanics — will result in bonus cancellation, account suspension, and forfeiture of associated winnings.
• Maximum Withdrawal from Bonus: Certain bonuses may impose a cap on the maximum amount withdrawable from bonus-derived winnings. This cap, where applicable, is stated in the individual promotion terms.

poku reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. The availability of any specific promotion does not create an obligation on poku to continue offering it.

6 Game Rules & Fair Play

poku offers a range of gaming products including live casino, slots, crash games, cricket betting, and E-Sports markets. The following general rules apply across all game categories:

• All casino games use certified random number generators (RNGs) supplied and independently audited by our game providers, including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Hacksaw Gaming. Game outcomes are determined solely by these RNGs and are not manipulated by poku.
• Each game has its own specific rules, paytable, and return-to-player (RTP) rate, which are accessible within the game interface. Players are responsible for understanding the rules of a game before placing real-money wagers.
• In the event of a technical malfunction during a game round, the affected round will be treated as void and any wager placed for that round will be returned to the player's wallet. Void rounds do not generate winnings or losses.
• For sports betting (including cricket markets), poku reserves the right to void markets in the event of match abandonment, rule violations, or clearly erroneous odds publication.
• In-play (live) betting settlements are determined on the basis of official match results as published by the relevant governing body (e.g., the Bangladesh Cricket Board, ICC, FIFA). Settlement may take up to 24 hours after the conclusion of an event.
• poku does not accept wagers placed after the official start of a sporting event unless the relevant market is designated as an in-play market.

7 Prohibited Conduct

The following activities are strictly prohibited on the poku platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and, where applicable, reporting to relevant authorities:

• Registering more than one account, or registering on behalf of another person.
• Providing false, misleading, or fraudulent identity or payment information during registration or KYC verification.
• Using the platform if you are under 21 years of age.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, exploit game mechanics, or gain unfair advantage over other players or the platform.
• Engaging in any form of collusion, chip-dumping, or coordinated play designed to defraud the platform or other players, particularly in live casino games.
• Exploiting software bugs, glitches, or technical errors. Any wins obtained as a result of a known or suspected software error are void and will be reversed.
• Using the platform to launder money or conduct any other financial crime. All suspected money-laundering activity will be reported to the appropriate authorities.
• Threatening, harassing, or abusing poku staff, support agents, or other players through any communication channel.
• Attempting to reverse, chargeback, or dispute a legitimate transaction made on the platform without first contacting poku support to resolve the matter.

8 Intellectual Property

All content on the poku platform — including but not limited to the poku brand name and logo, website design, text, graphics, game interfaces, software, and data compilations — is the exclusive intellectual property of poku or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the poku platform strictly for personal, non-commercial entertainment purposes. This licence does not include any right to:

• Reproduce, distribute, publicly display, or create derivative works from any poku content.
• Reverse-engineer, decompile, or disassemble any software forming part of the poku platform.
• Remove or alter any copyright, trademark, or proprietary notices from any content accessed through the platform.

Any unauthorised use of poku's intellectual property is a breach of these Terms and may constitute infringement under applicable law. poku reserves the right to take legal action in response to any such unauthorised use.

9 Limitation of Liability

To the fullest extent permitted by applicable law, poku and its affiliates, directors, employees, agents, and game providers shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of or inability to use the platform.
• Any loss of funds resulting from technical failures, server downtime, internet connectivity issues, or force majeure events beyond poku's reasonable control.
• Any unauthorised access to your account resulting from your failure to maintain the security of your credentials.
• Any decision made by a player in reliance on information published on the platform, including game RTP figures, odds, or promotional material.
• Any interruption to betting or gaming services caused by third-party payment providers, game suppliers, or telecommunications providers.

In any event, poku's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total net deposits made by you to your poku account in the 30-day period immediately preceding the event giving rise to the claim.

The poku platform is provided on an "as is" and "as available" basis. poku makes no warranties, express or implied, as to the fitness of the platform for any particular purpose, uninterrupted access, or freedom from errors or viruses.

10 Responsible Gaming

poku is committed to promoting responsible gaming. Gambling is intended to be an enjoyable form of entertainment. When it ceases to be enjoyable, or when it begins to have a negative impact on your financial, personal, or professional life, it is important to seek help.

poku provides the following responsible gaming tools, accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your poku wallet. Limit reductions take effect immediately; increases take effect after a 24-hour cooling-off period.
• Session Time Limits: Set a maximum duration for each gaming session. You will receive a notification when your limit is approaching and will be automatically logged out upon reaching it.
• Reality Checks: Enable periodic on-screen reminders showing the duration of your current session and your net win/loss position.
• Self-Exclusion: Request a temporary (minimum 30 days) or permanent self-exclusion from the poku platform. During a self-exclusion period, your account will be suspended, all marketing communications will cease, and you will not be able to log in or create a new account.
• Account Closure: Request permanent closure of your poku account at any time by contacting support@poku.pro.

poku strictly enforces the minimum age of 21 years. If you are concerned that someone under 21 in your household may be accessing the platform, we recommend using parental control software to restrict access to gambling websites.

If you feel that gambling is negatively affecting your life, please contact poku support immediately at support@poku.pro or visit our dedicated Responsible Gaming page for further guidance and external support resources.

11 Account Suspension & Termination

poku reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Chargebacks or payment disputes initiated without prior contact with poku support.
• Reasonable grounds to believe that a player is under 21 years of age.
• Court order, regulatory instruction, or other legal requirement compelling account suspension.

In the event of account closure due to a confirmed breach of these Terms, poku reserves the right to withhold any remaining balance, including bonus funds and pending withdrawals, to the extent permitted by applicable law.

You may request voluntary closure of your account at any time by contacting support@poku.pro. Upon voluntary closure, any verified real-money balance remaining in your account (net of any outstanding bonus obligations) will be returned to your registered payment method within a reasonable timeframe.

12 Privacy

poku collects and processes personal data in accordance with its Privacy Policy, which is available at https://poku.pro/privacy-policy and is incorporated into these Terms by reference. By using the poku platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

poku uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Your personal information is never sold or rented to unaffiliated third parties for marketing purposes.

poku may share your data with third-party service providers — including KYC verification providers, payment processors, and game suppliers — strictly to the extent necessary to operate the platform and fulfil its obligations to you. All such providers are bound by confidentiality obligations.

13 Amendments to These Terms

poku reserves the right to amend, update, or replace these Terms & Conditions at any time and at its sole discretion. Any material changes will be notified to registered players via email to the address on file, or by prominent notice on the poku website, at least 7 days before the revised Terms take effect — except where changes are required on shorter notice by applicable law or regulatory instruction.

Your continued use of the poku platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and may request account closure in accordance with Section 11.

The date of the most recent revision is always displayed at the top of this document. We encourage you to review these Terms periodically to remain informed of your rights and obligations.

14 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to online services in the jurisdiction in which poku operates.

In the event of a dispute between you and poku, you agree to first attempt resolution by contacting the poku support team at support@poku.pro with a written description of the issue. poku will endeavour to respond to all formal dispute submissions within 10 business days.

If a dispute cannot be resolved through direct communication with poku support, it shall be referred to binding arbitration conducted in English. The decision of the arbitrator shall be final and binding on both parties.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect intellectual property rights or confidential information.

15 Contact Us

If you have any questions about these Terms & Conditions, require clarification on any provision, or wish to exercise any right described herein, please contact the poku support team using the details below:

• Email: support@poku.pro (plain text — not a clickable link)
• Response time: Within 1–3 business days for general enquiries; within 10 business days for formal dispute submissions.
• Language: All formal correspondence must be submitted in English.

For issues relating to responsible gaming, account self-exclusion, or gambling-related harm, please refer to our Responsible Gaming page at https://poku.pro/responsible-gaming for specific support resources and contact procedures.